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ServiceTitan Atlas AI Framework

Building the interaction foundation for AI across mobile field work

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Atlas is ServiceTitan’s AI assistant for field professionals. I led the native mobile framework across text, voice, contextual entry points, progress states, and actionable outputs.

Role
Design lead
Industry
Enterprise AI · Field Service
Focus
Conversational AI · Voice UX · Agentic Systems
Year
2026
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Problems

Challenges

Solution

Impact

Multiple teams were creating AI experiences without a shared mobile interaction model. Entry points, conversation patterns, voice states, and outputs risked becoming fragmented.

Create a scalable framework that could support different AI use cases while keeping the experience clear, trustworthy, and consistent.

Defined reusable patterns for:

  • Contextual AI entry points

  • Text and voice input

  • Clarification and follow-up questions

  • Structured AI outputs

  • Review, edit, and approval actions

  • Errors, disclaimers, and recovery

  • Supported 13 designers and 80 engineers across 5 business verticals

  • Defined nearly 40 reusable AI components with Design System Team

  • Enabled approximately 5 high-priority mobile AI experiences

  • Created the foundation for future Atlas adoption across the mobile product

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